Ryanair AI Resolves 80 Percent of Customer Chats Without Humans
Ryanair just revealed that AI now resolves 80 percent of customer service chats without any human involvement. That’s a staggering automation rate for an airline handling millions of customer interactions every year. The low-cost carrier has become one of the most AI-efficient airlines in the world, and the results are transforming its customer service operations. […]
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