IT departments are under a lot of pressure with the acceleration of digital transformation, data growth, security issues etc. Storage-related increases, as well as disaggregated, multi-location, multi-cloud environments make IT architecture design and management challenging. To simplify the IT environments and control costs, you need a single platform that helps you integrate your storage estate…
Content creation requires writing skills. Good content—whether it’s an email, social media post, guide, case study, or something else—needs good, sharp writing so that is clear and easy to understand and digest. But what is good writing? What separates good writing from mediocre or poor? As with any art form, there are not many hard…
Today’s B2B service leaders are operating in a dynamic landscape called the Experience Economy. In this new paradigm, your customers’ experience and relationship with your brand is more important than the cost and value of your products and services alone. Recent studies have shown that 86% of buyers are willing to pay more for better…
According to research by PwC, 73% of consumers say a good experience is key to influencing their brand loyalties. In an Oracle survey, 77% of respondents said bad customer experiences diminish their quality of life. Welcome to the Experience Economy— the new reality that drives all facets of the relationship between brands and consumers today….
Customer service teams are on the front lines when it comes to delivering a winning customer experience. But what is a winning customer experience? Whether it’s answering common questions, trying to make something right for a frustrated customer, or resolving an issue that has spun out of control—it’s important that customer service strategies, technologies and…
