This whitepaper presents results from a survey of Travel Managers, Security Officers, HR personnel, and other personnel in North America conducted by the GBTA Foundation in partnership with Concur, and focuses on two main areas:
(1) adoption and composition of Travel Risk Management (TRM) protocols domestically and internationally and
(2) traveler tracking and communication. The latter area focuses partly on tracking and communication when bookings are made outside of an organization’s online booking tool (OBT) or TMC.
This whitepaper also includes data related to Travel Risk Management from previous GBTA Foundation global studies conducted in Asia-Pacific, Europe, Latin America and North America. Relevant results are presented throughout the whitepaper when available.
The goals of the study were to discover:
1) How common are TRM protocols in North America?
2) How often do these protocols include several features including traveler tracking, automated communication, pre-travel approval, and locally available assistance services?
3) How well prepared are organizations to locate and communicate with their travelers in an emergency?
4) What are some of the challenges posed by non-OBT booking when it comes to TRM