Automating certain aspects of customer service interactions dramatically reduces interaction time for both agents and customers. Not only is this cost-effective, but the streamlined customer experience also serves as a competitive advantage.
Think of Amazon’s two-day shipping: by setting a new industry standard for speed and fulfillment, Amazon has gained a massive market share.
Customer service is at a point where companies that streamline the customer service interaction and promote self-service will gain a similar advantage over competitors.
With the resources provided in this ebook you should now be ready to:
- Leverage chatbots to collect initial user data
- Implement AI for rapid, intelligent ticket routing
- Decrease ticket load through self-service bots
- Utilize CSAT chatbots for improved CSAT conversion rates
- Improve your agents experiences with all of the above