Customer service teams are on the front lines when it comes to delivering a winning customer experience. But what is a winning customer experience? Whether it’s answering common questions, trying to make something right for a frustrated customer, or resolving an issue that has spun out of control—it’s important that customer service strategies, technologies and…
With cloud computing growing at a phenomenal rate, applications that rely solely on the cloud for data storage and processing are showing signs of strain – especially those that require high availability and sub-second response times. This whitepaper explains how “edge computing” utilizes all the benefits of the cloud while removing the risks. You’ll learn…
Employees that believe their IT department is focused on supporting their productivity are more likely to be engaged in their work. In response, savvy CIOs are prioritising the Employee Experience (EX) imperative as a cornerstone of their workforce technology agendas. This Forrester Consulting study evaluates the relationship between EX and enterprise computing, drawing on the…
When the CPU of any computer is booted, it communicates with an internal firmware chip called the BIOS (basic input/output system). The BIOS is considered one of the most valuable parts of a computing system because of its crucial role to the overall operating system. For cyber criminals, the BIOS has emerged as a new…
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