Automating certain aspects of customer service interactions dramatically reduces interaction time for both agents and customers. Not only is this cost-effective, but the streamlined customer experience also serves as a competitive advantage. Think of Amazon’s two-day shipping: by setting a new industry standard for speed and fulfillment, Amazon has gained a massive market share. Customer…
Conversational messaging allows brands to deliver personalized, convenient and efficient customer service the moment that a customer needs support, and in the right way. Brands that use this channel of communication speak their customer’s language, and they are able to do so at scale. Getting started with messaging is indeed that easy, but utilizing the…
There’s a lot of chatter about bots today, but the concept of a bot is really nothing new. Over the last 50+ years, the bot has significantly evolved with greater accuracy and diversity of use cases across industries. But at face value, a bot — more specifically a chatbot — is a computer program that…
Legal and compliance professionals face the challenging task of maintaining control over information in a world of ever-proliferating data, devices and work styles. With the growing complexity of regulations governing privacy and security, tasks such as archiving, eDiscovery and data privacy notifications are more important than ever. Here are five ways that Microsoft 365 can…
As a business leader, pursuing digital transformation can help you gain deeper knowledge of customers, access to new markets, fresh ways for employees to work in collaborative teams, increased efficiency and dramatically faster innovation. Cloud technology is central to achieving these benefits. Taking advantage of the investment and experience of cloud providers in security, compliance…
