Application development and delivery (AD&D) professionals supporting contact centers must rein in costs without negatively impacting customer experience. They have heavily bet on lower-cost digital channels to help achieve those goals. But proving that customers have successful digital customer service interactions without falling back to more expensive channels like the phone can be a significant…
This IDC Spotlight provides a framework that will allow financial services institutions to rethink how they approach the digital transformation journey. By studying how organizations are investing their transformation budgets, IDC has identified more than 450 independent use cases. Using IDC’s adaptation of the “three- horizons” methodology, organizations can start converting their strategic priorities into…
In just over a century, the automobile has done more to enable personal mobility than almost any other device, allowing people to travel almost anywhere, whenever they like. However, as life gets busier, the personal mobility machine people know as the car and the ubiquitous yet utterly intangible communications network will fuse. By 2020, virtually…
Today’s web, mobile, and IoT applications need to operate at increasingly demanding scale and performance levels to handle thousands to millions of users. Terabytes or petabytes of data. Submillisecond response times. Multiple device types. Global reach. Caching frequently used data in memory can dramatically improve application response times, typically by orders of magnitude. Get your…
Data protection and security for sensitive data – especially personally identifiable information (PII) – has become a top priority for every enterprise. One reason this concern must be addressed immediately is the introduction of tough new regulatory requirements such as the General Data Protection Regulation (GDPR). Also pressing the agenda forward is an increase in…
