The Shift to Mobile and Cloud: Organizations are increasingly turning to cloud, mobility, and to Technologies to radically improve the performance and reach of their business. This digital transformation is fundamentally reshaping the IT landscape with a focus on scale, speed, and business agility. Access this content now!
Bring Your Own Device (BYO) strategies have been common in IT organizations for many years. But the explosion of connected devices and applications has dissolved the neat boundaries between “business use” and “personal use.” What was formerly clear-cut simply isn’t anymore. Device ownership varies—companies issue devices, employees bring their own—and today’s workers want more agility…
Organizations embarking on a digital transformation journey are realizing that it requires not only technology change but also people and process change. Interestingly enough, the technology transformation may be the easiest of the three, due to the current state of networking. For most organizations, networking is still hardware-oriented, so changing a network service is traditionally…
IT process automation can seem like a big step, but there are incremental ways to achieve improved efficiency that reduce risk and drive better business outcomes. The proper approach to automation can turbocharge your administrative teams, open new doors and provide the agility to respond to any business need. Intelligent automation enables new hybrid cloud…
Whether you’re a 40 person startup or a 10,000+ person global enterprise, there are actionable steps that you can take to level up your customer service strategy — and this 2019 Customer Service Toolkit provides the guidance and next steps for doing just that. This resource provides strategic and tactical suggestions that organizations at any…
