Around the world, cyber-attacks are increasing in number and severity – and the enormous financial and business cost of being the victim of an attack cannot be ignored. This report delves into real world insights from 5 companies within a variety of industries across ANZ who have been directly impacted by security breaches. These stories…
The pandemic has abruptly impacted every facet of our lives since March. Now six months in, enterprises are determining how to safely bring employees back to the physical workplace. Pat Calhoun, founder, and CEO of Espressive, interviewed Kumud Kalia, CIO of Guardant Health, to understand his views on navigating the safe return of employees to…
“According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most CIOs believe the new normal will be a hybrid of work from home and work at the office—and they believe it will change from week to…
Cost containment, employee experience, and digital transformation are top business priorities in 2021 as a result of the pandemic. All of these have accelerated the demand for virtual agents for employee self-help. But how do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? Do…
The pandemic caused seismic shifts in the workplace that are proving to have a lasting impact. Three trends have emerged as frontrunners that will continue into the near future and beyond: We are moving from work from home to a hybrid workforce, We’re moving from a recession to cost optimization, and The move to conversational…
