Aberdeen reports on the performance benefits seen by progressive contact centers that master digital experience management, including an average 4.5x greater annual increase in customer satisfaction and 4.0x greater growth in buyer spend. Aberdeen also outlines several key building blocks needed to deliver flawless digital experiences Access this content now!
The external workforce: is it on your C-suite agenda? The rapid growth of the external workforce—that is, the use of both non-payroll workers and contracted services providers to get work done—is one of the most important business stories of our time, with far-reaching implications for both employers and employees. Yet most companies are still figuring…
We are entering a new era of IT. One that fundamentally reimagines where we work, the way we work, and how we provide the tools for work. The first era was mainframes. The second, client/server. We are now embarking on the Third Platform era: a confluence of the Internet of Things, Big Data, Social and…
THE DIGITAL REVOLUTION in workforce productivity is underway. A confluence of transformational technologies like Machine Learning (ML), Virtual Reality (VR), the Internet of Things (IoT), and 3D and 4D printing herald a new era of computational working. For companies operating in Product Development, Architecture, Engineering and Construction and Media and Entertainment this spells huge opportunity…
Spend your time working with people, not paper. As a human resources lead, you’re involved in every part of your company. And some days, it can certainly feel like it.If it seems like you’re retyping the same thing over and over again, there’s a good chance you might be. But you shouldn’t have to. When…
